YOUR RIGHTS AT PRINCES COURT
UPHOLDING DIGNITY, RESPECT AND CHOICE IN EVERY ASPECT OF CARE
At Princes Court, we believe that every person deserves to be treated with dignity, respect, and compassion. Whether you live at Princes Court Homes, Princes Court Village, or receive support through Princes Court at Home, your rights are central to the care and services we provide.
The Aged Care Act 2024 introduces a new, legally binding Statement of Rights for older Australians receiving government-funded care.
These rights reinforce what has always guided our approach at Princes Court – excellence in care and lifestyle, and respect for your choices, privacy, and independence.
Our role is to uphold these rights every day – through quality care, open communication, and a culture built on integrity and accountability.
Learn More About Your Rights
We’re committed to ensuring every resident, client, and family member feels informed, empowered, and supported.
The resources below provide practical information about your rights and how Princes Court upholds them across our Homes, Village, and At Home services.
These documents are part of our ongoing commitment to transparency and continuous improvement – ensuring your voice is heard and your rights are always protected.
Aged Care Statement of Rights Summary
The Aged Care Statement of Rights Summary outlines the rights of older people receiving government-funded aged care – including respect, choice, dignity, safety, and access to quality services – in clear, easy-to-understand language.
A New Aged Care Act: For the Rights of Older People
This fact sheet explains how the new Aged Care Act 2024 strengthens the rights of older Australians, placing dignity, safety and choice at the heart of all aged care services.
Whistleblow Policy
The Whistleblower Policy explains how anyone connected with Princes Court can safely report suspected wrongdoing – and the protections available to them under the law. It outlines what constitutes a whistleblower disclosure, how to make a report, who is eligible for whistleblower protections, and the steps Princes Court takes to ensure confidentiality, fairness and safety throughout the process. This policy supports a strong culture of integrity, accountability and transparency at Princes Court.
Complaints Handling Policy
The Complaints Handling Policy sets out how care recipients, families, carers, staff and stakeholders can raise concerns and how Princes Court manages complaints fairly, promptly and at no cost. It explains what constitutes a complaint, the ways a concern can be raised, how it is recorded and responded to, and what options are available if someone prefers to escalate a matter externally. The policy reflects our commitment to transparency, continuous improvement and providing safe, high-quality services guided by the Aged Care Quality and Safety Commission’s best-practice standards.
Feedback & Reporting System
Coming soon… this will house a link to our new Assurance platform once it is live – to allow residents, clients, staff, and families to provide feedback or report concerns safely
Additional Policies and Resources will be added as new legislation and resources are introduced.
Our Commitment to You
At Princes Court, your rights are promises we live by. We’re proud to support older people and their families across Sunraysia through care that is transparent, respectful, and built on trust.